Betabrand Reviews

I must say I really love my pants. REALLY. However they don't hold up very long. Or should I say as long as they should considering the price paid for them. I have thick thighs and the stitching everywhere else but the thigh area is holding up. I dont wear these pants everyday. I actually have 11 pair different colors and styles that I have purchased since October 2020. I sent an email with my concerns about the stitching and no response. Very disappointed by the lack of customer service. I will say they are extremely comfortable and the fabric is durable. Not sure if I will purchase anymore considering they are pricey but for now I have to spend more money to try and save my pants.

First items took about 6 weeks to show and three never showed. Misleading because advertising COTTON! Received POLYESTER! Also items I ordered were very different. After many emails received my money back! Bad experience never again!

I have ordered several pairs of pants from Betabrand over the past year but I don't plan to order any more. The shipping is glacial - even if an item is in stock it can take 2-3 weeks to reach you. I also find the customer service to be indifferent. I have come away from a phone call feeling like I am bothering them. They appear to invest a lot in flashy marketing but they fall short in getting the product to you. It also feels like a bit of a Ponzi scheme - you pay upfront, "preorder" and then potentially wait months for your item to get to you. Meanwhile, they are using your money as a sort of interest free loan to keep their business going. All of this being said, I have liked the pants I have received but it is really frustrating and not worth the aggravation to actually receive your item in a timely manner.

I recently purchased about 5 articles from Beta Brand. The pant material is nice, however, I could not believe how thin the T-shirt material was, you could see through it.
Also, the website make you think that it is made in the USA, but my package came from China.

If you want to get your order on time and the right order, don’t order with them. While their pants are wonderful, their customer service is absolute trash.

I ordered a crop pant to add to my spring/summer wardrobe. Unfortunately, instead of crop, they are ankle length. I attempted to start a return only to be denied as they do not allow returns on "seasonal" items. Nearly $50 wasted. This is the last time I waste money with this company

I love their clothes, The price and quality are amazing. The customer service well train and helpful. I had an issue with my delivery that was stuck in the same place for three days and they took care immediately. Betabrand should give customer services classes to a few companies out there. Good job!

I received my pants and I actually liked them except for the additional 3.5 inches of length. I can sew but, doing that would have ruined the pants. So, I started the return process and I wanted to exchange them. Well it was going to cost me shipping. Then I would be charged an additional shipping for the fixed pair and if something was wrong out the shipping again.
I decided to contact the company... NO PHONE help at all, will refer you to the website.
I sent 3 emails and all I ever got were the generic responses. I never got my questions answered at all.
I have decided that it is obvious I am not important enough to this company. Therefore I will eat the shipping charges, return my pants and and never order from this company again.

Like just about everyone has said, the shipping is nuts. Placed an order almost two weeks ago, no idea where it is. About a week after I placed the order the tracking said "in transit." Several days later it said "pre transit." Wondering if I'll ever get it and Lord help me if I want to make a return. Clearly someone at betabrand monitors these reviews since there are sporadic responses, but it's fascinating that after years of these complaints the shipping isn't more reliable.

Sadly these are cheaply made, one leg was longer than the other and there was an point in the side due to poor workmanship.

I got 2 pairs of the 7 pocket slacks and they are perfect! They both fit perfectly and are a nice thick quality. Highly recommend this product!

These are the most comfortable leggings I have. They have a higher waist band to hold everything in and my tummy look flat! They are thicker than most leggings/yoga pants. Great quality!